Waiting for your new RubberTree accessory and noticed it’s on pre-order or out of stock? Don’t worry—our support team is with you every step of the way! This article explains exactly how we manage pre-orders, out-of-stock notifications, and what you can expect for communication, alternatives, and refunds.
Understanding Pre-Orders and Stock Updates
If a product is marked as 'pre-order' or 'out of stock', it means we’re currently restocking or making new batches. Estimated dispatch dates are displayed on the product page. Once back in stock, we prioritize dispatching your order and inform you via email about expected delivery timelines.
Checking Your Order Status
- Check your inbox after ordering for confirmation and status updates.
- For progress or dispatch dates, contact our support team with your reference number.
- We’ll notify you promptly if there are unexpected delays or further changes.
Out-of-Stock Resolutions
If your chosen item can’t be restocked in a reasonable timeframe, we’ll offer you a comparable alternative that fits your vehicle and lifestyle—without compromising quality. If no suitable replacement exists, you’ll be given the option for a full refund, processed within 3-5 business days.
Change of Mind? Hassle-Free Refunds
- Decide not to wait? Contact support and request a refund.
- Refunds are typically processed within 3-5 business days to your original payment method.
Summary: We’ve Got Your Back
RubberTree is committed to transparent updates on pre-orders and stock issues, always prioritizing your convenience. Rest assured: you’ll never be left waiting in the dark, and your options—including refunds or tailored alternatives—will always be clearly communicated. Got questions? Our friendly support team is happy to help!