At RubberTree, every mat and cover is custom-tailored to your vehicle’s make and model. If your new mats or seat covers don’t fit as expected, we’re here to help! Here’s what to do to resolve any fitment issue quickly and efficiently, ensuring your vehicle is well protected and comfortable.
Check Your Order Details First
Before reaching out, review your original order confirmation. Double-check the vehicle details (make, model, year, and any trim/variant information). Accurate details help us troubleshoot faster and ensure you have the right fit for your car. If any information is incorrect, note it for our support team.
Contact Customer Support with Photos
- Email our support team at support@rubbertree.com.au or use our help form online.
- Include your order number, detailed description of the fitment issue, and clear photos showing how the mats or covers do not fit.
- Our team will review your case promptly and let you know the next steps.
How We Resolve Fitment Issues
If the fitment problem is due to a manufacturing error on our side, we'll replace or refund your product. If incorrect vehicle details were submitted at purchase, we cannot exchange made-to-order items. Our friendly team will guide you through the process based on your specific scenario.
Why Made-to-Order Products Can't Be Exchanged
Every RubberTree mat and cover is tailored precisely for your vehicle. Because of this customisation, items can’t be resold or exchanged if ordered with the wrong car details, so double-check all info before placing your order. We’re always happy to help you confirm fitment beforehand!
Conclusion: We're Here to Help!
If your mats or covers don’t fit, don’t worry—just contact our support team with your details and photos. We pride ourselves on friendly, efficient service and making things right for our customers. Got questions about fitment or ordering? Reach out before buying so you can shop with confidence!