Need to return a product or make a warranty claim with RubberTree? We’re here to make it simple and stress-free. Whether your product doesn’t fit, is damaged, or you need to claim under our extensive warranty, this guide will walk you through our easy process—ensuring you get quick, hassle-free support every time.
Understanding Our Returns & Warranty Policy
RubberTree stands by every custom-fit product. We offer a 30-day returns window, and our warranties cover defects in materials or workmanship (36 months for seat covers, lifetime for Deep Dish Liners). To qualify, ensure items are unused, in original condition, and, for claims, include clear photos of any faults.
How to Submit a Return or Warranty Claim
- Locate your order number and purchase details.
- Take clear photos showing the issue or reason for return (if damaged or incorrect).
- Visit our Contact Us page or email support@rubbertree.com.au (AU) or support@rubbertree.co.nz (NZ).
- Describe the issue, attach your photos, and include your order info.
- Our team will guide you on the next steps, including returns postage.
What Happens After You Submit Your Claim?
Once received, our support team reviews your request promptly. If approved, we’ll provide instructions for returning your item, or arrange a replacement or refund, based on your preference and policy coverage. All shipping for approved claims is covered by RubberTree in AU and NZ.
Common Issues Covered Under Warranty
- Manufacturing defects or faults
- Tailoring or fitment issues reported upon delivery
- Material failures (cracking, tearing under normal use)
- Missing items in your order
Conclusion: We're Here to Help
Returning a product or making a warranty claim with RubberTree is all about transparency and customer satisfaction. Our team works closely with you to resolve any issue—fast. Get in touch today, and let us keep your vehicle protected with the service you expect from Australia and New Zealand’s custom-fit specialist.