RubberTree AU is proud to stand behind the durability and craftsmanship of our custom-fit automotive accessories. Our products are built to weather every Aussie and Kiwi adventure, but if a manufacturing fault occurs, you’re covered by our comprehensive warranty. This article explains what’s included under the warranty and how you can quickly make a claim if needed.
What Does the Warranty Cover?
RubberTree warranties protect against manufacturing defects. Coverage includes issues like cracking, splitting, faulty stitching, delamination, or incorrect tailoring. Accidental damage, everyday wear, or misuse are not covered. Deep Dish Liners have a lifetime warranty, while seat covers come with a 36-month warranty, ensuring peace of mind for every drive.
Warranty Timeframes by Product
- Deep Dish Floor Liners: Lifetime coverage against defects
- Tailored Seat Covers: 36-month warranty
- Other Mats & Accessories: Refer to individual product pages for details
How to Make a Warranty Claim
- Contact us via our online support form or email with your order number.
- Attach clear photos showing the product issue.
- Briefly describe the problem and when it was noticed.
- Our team will assess your claim and guide you through next steps.
What Happens After Submission?
Once your claim is submitted, we’ll review the details within 2 business days. If your claim meets the warranty terms, we’ll arrange a replacement or repair. If more information is needed, our customer care team will be in touch for prompt resolution and support.
Summary: Stress-Free Warranty Support
At RubberTree AU, your satisfaction and confidence are our top priority. Our robust warranties and customer-first team ensure any rare issues are quickly resolved, so you can get back to enjoying life-proof protection for every journey. If you need help, our friendly support team is always just a message away.