Shipping issues can pop up from time to time, whether it’s a delayed delivery, missing item, or other concerns with your RubberTree order. We’re here to help you every step of the way. This guide covers how to report shipping problems and get fast, effective support from the RubberTree team.
Check Your Tracking and Order Status
Before reporting an issue, review your email for tracking details and estimated delivery times. You can also log into your RubberTree account to track your shipment. If your order is marked delivered but hasn’t arrived, or tracking hasn’t updated after a few days, it’s time to contact support.
How to Report a Shipping Issue
- Gather your order number and any tracking info.
- Send us a message via our Contact form or email support@rubbertree.com.au / support@rubbertree.co.nz.
- Briefly describe the issue (e.g., missing item, no tracking update, damaged parcel).
- Attach any available photos for damaged items or packaging.
What Happens Next?
Our customer service team will respond within one business day. We’ll investigate with our couriers and update you on the status or next steps. If your order is missing or damaged, we’ll provide a resolution—like a replacement, refund, or further instructions—quickly and efficiently.
Additional Tips for Quick Support
- Check junk mail for our replies
- Include as much detail as possible for faster resolution
- Have your order confirmation ready
Conclusion: We're Here to Help
Shipping hiccups are rare, but we’re committed to getting you back on the road quickly. Contacting us with clear details ensures your support request is resolved as smoothly as possible. Still stuck? Reach out—RubberTree is here for all your automotive protection needs across Australia and New Zealand.