If you’ve received an order from RubberTree and something doesn’t fit, or an item is missing, we’re here to help. Our support team is dedicated to resolving every issue quickly, so your vehicle gets the tailored protection it deserves. Here’s how you can get in touch and what to expect in the process.
Contacting RubberTree Support
Reach out to our friendly customer care team if you encounter fitment issues or are missing an item. Please have the following information handy to speed up the process:
- Order number and contact details
- Clear photos of the fitment issue or the received items (if possible)
- Detailed description of the concern
How to Submit Your Request
- Visit our Help Centre or contact page on rubbertree.com.au or rubbertree.co.nz
- Complete the support form or email us directly at support@rubbertree.com.au (AU) or support@rubbertree.co.nz (NZ)
- Attach photos and provide a brief summary of your issue
What Happens Next?
Once we receive your request, our team will investigate promptly. We typically reply within one business day. If there’s a fitment problem or missing item, we’ll arrange for a replacement or a solution—so you can get back on the road, worry-free.
Conclusion: Your Satisfaction is Our Priority
At RubberTree, we don’t just deliver top-quality automotive accessories, we back them with practical support. If there’s ever an issue with the fit or a missing item, just contact our team. We’re committed to making it right—so you enjoy perfect protection, every drive.