If you placed an order with RubberTree AU but haven’t received an order confirmation email, don’t worry—there are a few easy steps to check and resolve the issue. This guide walks you through the most common causes and how to quickly get your order confirmed so you can shop with confidence.
Check Your Spam or Junk Folders
Email providers sometimes misroute automated confirmations. If your confirmation hasn’t arrived within a few minutes of purchasing, check these folders. Look for any emails from RubberTree AU or hello@rubbertree.com.au / hello@rubbertree.co.nz. Mark our email as “Not Spam” to ensure future messages reach you.
Verify Your Order Details
Review your checkout process to make sure you entered the correct email address. Typos or autocorrect can prevent delivery. Double-check your payment went through by confirming a charge in your bank statement or digital wallet before reaching out to us for help.
Contact Our Customer Support Team
- Prepare your order details and proof of payment if available (e.g., a screenshot of your transaction or payment confirmation).
- Contact RubberTree via our contact form or email: hello@rubbertree.com.au (Australia) or hello@rubbertree.co.nz (New Zealand).
- Include as much information as possible: your full name, order date, and the email address used for your order.
Why Confirmation Emails Matter
Order confirmation emails guarantee your order has been received and process has started. They contain details on what you purchased, expected tailoring times, and your tracking info once shipped. Keeping this email helps with any future support or warranty requests.
In Summary: Let Us Help You
Don’t worry if your confirmation hasn’t appeared—most issues are quickly resolved by checking your folders or contacting us directly. Our customer support team is ready to help you get your order confirmed, so you can look forward to receiving your custom-fit RubberTree automotive accessories without delay.